Mastering Reviews: Manage, Respond, and Shine Online
Unlock the Power of Online Reviews: Your Path to Business Success
Whether you’re a small business owner striving to build trust, a marketer looking to boost engagement, or a customer service professional aiming to foster loyalty, mastering online review management is no longer optional—it’s a critical skill.
Course Includes
- 19 Lessons
- Easy to follow for business owners
- Employee training on reviews
- Certificate of completion
- Workbook and other resources
- Full Lifetime Access
$129 USD
What you will learn
How to respond to negative reviews
Learn how to confidently handle negative reviews, turn criticism into trust-building opportunities, craft professional and empathetic replies, and create a response strategy that protects your brand and strengthens customer relationships.
Dealing with fake reviews
Turn a 4 Star Review into a 5 Star
How to respond to positive reviews
Master the art of responding to positive reviews with genuine appreciation, personalized messages, and thoughtful engagement to strengthen customer relationships and encourage continued loyalty.
Legalities and reviews
Understand the legal aspects of online reviews, including guidelines for responding, addressing fake or defamatory reviews, and complying with review platform policies to protect your business and maintain trust.
Review Removals
Learn the steps to request review removals, understand platform policies, and address inappropriate or harmful reviews while maintaining a professional approach to protect your brand’s reputation.
Google Reviews Explained
Gain a clear understanding of Google Reviews, including how they impact your business, ways to encourage customer feedback, tips for responding effectively, and strategies to leverage reviews for building trust and improving local SEO.
Google My Business Profile
Learn how to optimize your Google My Business profile to increase visibility, attract customers, manage reviews, and showcase your business effectively to stand out in local search results.
Google Posts for your business
Discover how to create impactful Google Posts to engage your audience, promote offers, share updates, and boost your business’s visibility on Google Search and Maps.
Google Question and Answer
Learn about Google’s Question and Answer feature, a tool that allows customers to ask and answer questions directly on your business profile, helping you engage with potential clients, provide valuable information, and build trust through transparency.
Facebook Recommendations
Understand Facebook Recommendations, a powerful tool for customers to share their experiences with your business. Learn how to encourage recommendations, respond effectively, and use them to build trust and grow your online presence.
Yelp Reviews
Explore the good, the bad, and the ugly of Yelp reviews: the potential for increased visibility and customer trust, the challenges of dealing with filtered or fake reviews, and the complexities of Yelp’s advertising model. Learn how to navigate Yelp effectively to leverage its benefits while managing its drawbacks to protect and grow your business reputation.
Other Review Sites
Get an overview of other review sites like TripAdvisor, Trustpilot, Angie’s List, and Better Business Bureau. Learn how these platforms differ, their strengths and weaknesses, and how to use them to build credibility, manage feedback, and enhance your online reputation.
SEO & Reviews
Discover how reviews impact SEO by boosting local search rankings, driving organic traffic, and building credibility. Learn strategies to optimize your review presence, encourage customer feedback, and leverage positive reviews to improve your visibility and grow your business online.
Employee Training on Reviews
Equip your team with the skills to handle reviews effectively and encourage more customer feedback. Learn how to train employees to ask for reviews professionally, respond to feedback with empathy, and create a customer-centric culture that naturally generates positive reviews to enhance your business’s reputation.
What Learners Love About the Course

Clearview Optometry
Amaze Social’s review course was a game-changer for us. It taught us how to handle reviews like pros, turning feedback into better customer relationships and more positive reviews.

Gold Star Heating

1st Choice Dental