Return to course: Social Media Customer Service

Social Media Customer Service

Lessons

Why Social Media & Customer Service is important - embrace it your customers are waiting for you

Benefits and Challenges of Social Media & Customer Service

Facebook Messenger and customer service

Instagram and direct messages

X (Formerly Twitter) and customer service

Leveraging AI to run your social customer service

Brand Monitoring

Dealing with the challenges :Speed of response

Handling Difficult Customers and Crisis Management

TikTok Customer Service & Engagement

Mastering the Art of Exceptional Customer Service on Social Media

Mastering the Art of Exceptional Customer Service on Social Media

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