Return to course: Social Media Customer Service
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Social Media Customer Service
Lessons
Why Social Media & Customer Service is important - embrace it your customers are waiting for you
Benefits and Challenges of Social Media & Customer Service
Facebook Messenger and customer service
Instagram and direct messages
X (Formerly Twitter) and customer service
Leveraging AI to run your social customer service
Brand Monitoring
Dealing with the challenges :Speed of response
Handling Difficult Customers and Crisis Management
TikTok Customer Service & Engagement
Mastering the Art of Exceptional Customer Service on Social Media
Leveraging AI to run your social customer service
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